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LEGAL

Terms & Conditions

Last updated: November 1, 2026

Welcome to BookMyFotographer. These Terms & Conditions govern your access to and use of our marketplace. By accessing, registering for, or using the Platform, you agree to these terms.

1. About the Platform and Our Role

BookMyFotographer ("we", "us", "our" or the "Platform") is an online marketplace intended to help individuals, families, businesses and organisations discover and connect with independent freelance photographers and videographers for any professional work.

Our role is to provide a digital listing, discovery and connection facility. We do not ourselves undertake photography or videography assignments, employ listed professionals, or supervise how they perform their work. A service engagement is entered into directly between the customer and the selected photographer or videographer (each, a "Professional").

The Platform is not a party to that direct service agreement. This description of our role does not exclude any legal duty that may apply to us under Indian law.

2. Acceptance and Eligibility

By accessing, registering for, or using the Platform, you agree to these Terms & Conditions and any policies incorporated by reference. If you do not agree, do not use the Platform.

You must be legally capable of entering into a binding agreement to create an account or make a booking. A parent or legal guardian must make arrangements on behalf of a minor where appropriate.

3. Account Registration and Verification

Users must provide accurate, current and complete information and keep it updated. Professionals must provide truthful information about their identity, experience, portfolio, service area and availability.

We may request information or documents for verification, safety, fraud prevention or platform administration. Verification does not amount to a guarantee, certification or endorsement of a Professional's skill, conduct or service quality.

You are responsible for safeguarding your login credentials and for activity carried out through your account. Notify us promptly if you suspect unauthorised access.

4. Listings, Discovery and Booking

The Platform may display profiles, portfolios, service descriptions, indicative rates, availability and ratings to help customers identify suitable Professionals. Information supplied by Professionals should be checked directly with them before a booking is finalised.

Before confirming an engagement, the customer and Professional should agree directly on the event date, location, working hours, scope, deliverables, editing, delivery timelines, equipment, fees, taxes (if applicable), advance, balance payment and cancellation terms.

A booking shown or requested through the Platform should not be treated as confirmed until the customer and Professional have mutually accepted the engagement and agreed its material terms. The parties should retain written confirmation of their agreement.

5. Direct Service Agreement

The customer and Professional are solely responsible for negotiating and performing their service agreement. They are responsible for complying with applicable laws, obtaining required permissions, and resolving their contractual obligations.

BookMyFotographer does not set or guarantee the final service fee, scope, quality, deliverables or outcome of a direct engagement. We do not act as the Professional's employer, partner, agent or representative, or as the customer's agent, unless expressly stated otherwise in a separate written agreement.

6. Payments and Financial Arrangements

Unless we expressly introduce a separate payment facility through written terms, all advances, fees, balances, refunds, reimbursements and other payments are arranged and settled directly between the customer and the Professional.

BookMyFotographer does not collect, hold, transfer, escrow, insure or guarantee those direct payments. We are not responsible for a party's failure to pay, a payment dispute, or a refund obligation arising under the direct agreement, subject always to rights and obligations that cannot lawfully be excluded.

Users should agree payment milestones in writing and retain receipts or other proof of payment. Do not share passwords, OTPs or sensitive banking credentials with another user.

7. Cancellations and Last-Minute Unavailability

A customer or Professional who needs to cancel or change an engagement should notify the other party as soon as possible and communicate directly about any consequences under their agreement.

If a Professional cancels at short notice, the customer may contact BookMyFotographer and request help locating an alternative. We will make reasonable efforts to identify an available replacement where practicable, but we do not guarantee that a replacement will be available or that an alternative can be arranged within the time available.

Any cancellation fee, advance adjustment or refund is a matter for the customer and Professional to resolve under their direct agreement. We may help facilitate communication but shall not remain responsible anyhow for deciding or funding the settlement.

8. Availability Calendar and Booking Updates

The Platform automatically marks a Professional as unavailable for a date or time when a booking is recorded. Calendar information is provided as a convenience and may not always reflect real-time availability.

Professionals are responsible for keeping their calendars accurate and are encouraged to update availability through their profiles. If a booking is cancelled or changed by either party, the parties must inform BookMyFotographer by direct phone calling so that we can manually correct the calendar where necessary.

Users should obtain direct confirmation from the Professional before relying on a calendar entry. We are not responsible for conflicts caused by stale, incomplete or inaccurate availability information, except to the extent required by law.

9. Feedback, Ratings and Reviews

After an assignment, customers and Professionals are encouraged to provide honest feedback. We may use relevant feedback to display, calculate or update ratings and to improve the Platform.

Reviews must be truthful, relevant and based on genuine experience. Do not post threats, hate speech, personal data, confidential information, knowingly false allegations or content that infringes another person's rights.

We may moderate, hide or remove content that appears unlawful, abusive, irrelevant, manipulated or inconsistent with our review standards. Ratings are user opinions and are not a guarantee of future performance.

10. Complaints and Reporting Incidents

Users should promptly report serious or undesirable incidents, including alleged misconduct, harassment, threats, fraud, safety concerns, or material breaches of an engagement. Contact us at bookmyfotographer@gmail.com or +91 9804060342, providing relevant details and supporting information where safe and appropriate.

We may review a report, seek information from the parties, restrict an account or listing where appropriate, and facilitate communication. We cannot guarantee a particular outcome, adjudicate every private dispute, recover money, or replace the role of police, courts or other competent authorities.

If anyone is in immediate danger or a crime may have occurred, contact the appropriate emergency service or law-enforcement authority first. Reporting an incident to us does not replace that step.

11. Responsibilities of Professionals

  • Provide accurate profile, identity, portfolio, pricing and availability information.
  • Communicate clearly and behave professionally with customers.
  • Honour confirmed engagements or notify the customer promptly if unable to do so.
  • Agree the scope, fees, deliverables and payment terms directly with the customer before work begins.
  • Obtain permissions and consents required to photograph, record, publish or use images and videos.
  • Respect customer privacy, property, safety and lawful instructions.
  • Comply with applicable laws, tax obligations and professional requirements.

12. Responsibilities of Customers

  • Provide accurate event information, location, timings and requirements.
  • Agree the scope, fees, deliverables and payment terms directly with the Professional.
  • Provide safe and lawful access to the event location and any permissions within the customer's control.
  • Make payments as agreed and communicate changes or cancellations promptly.
  • Treat Professionals respectfully and provide genuine, relevant feedback.

13. Privacy and Personal Information

We handle personal information in accordance with our Privacy Policy. Information collected during registration or verification is used for purposes such as account administration, verification, communication, platform safety and legal compliance.

We do not sell users' personal information. Information may be shared with service providers who support our operations, with other users where necessary to facilitate a requested connection, or with authorities where required or permitted by law. Please review the Privacy Policy for details.

14. Prohibited Use

  • Using the Platform for unlawful, fraudulent, deceptive or abusive purposes.
  • Impersonating another person or submitting false identity, portfolio or qualification information.
  • Harassing, threatening, discriminating against or exploiting another user.
  • Uploading content without the necessary rights or permissions.
  • Attempting to access accounts, systems or information without authorisation, or disrupting Platform security or operation.
  • Manipulating reviews, ratings, bookings or profiles.

15. Intellectual Property and User Content

The Platform's name, logo, website design, text, graphics and other materials owned by BookMyFotographer are protected by applicable intellectual property laws. You may not copy or commercially use them without written permission.

Users retain responsibility for content they upload and must have the rights and permissions needed to do so. By submitting content, you give us a limited, non-exclusive permission to host, display and use it as reasonably necessary to operate, maintain and promote the Platform, subject to our Privacy Policy and any permissions or settings we provide. This does not transfer ownership of the content to us.

16. Platform Availability and Changes

We aim to keep the Platform available but do not promise uninterrupted or error-free operation. Access may be interrupted for maintenance, upgrades, security reasons, technical failures or events beyond our reasonable control. We may update, add, restrict or discontinue specific features based on certain situations. Where a change materially affects users, we will take reasonable steps to provide notice where practicable.

17. Suspension and Termination

We may suspend, restrict or terminate an account or listing where we reasonably believe that a user has breached these Terms, provided false information, engaged in misconduct, created a safety or security risk, or where action is required by law.

Users may request account closure by contacting us over email. Closure does not remove obligations or liabilities that arose before closure, and some information may need to be retained where required by law or for legitimate record-keeping.

18. Disclaimer and Limitation of Liability

The Platform is provided as a discovery and connection facility. To the extent permitted by law, we do not warrant that a listing is complete or continuously current, that a Professional will accept or complete an engagement, or that a service will meet a customer's expectations.

To the extent permitted by applicable law, BookMyFotographer is not liable for the acts or omissions of independent users or for losses arising from a direct service agreement or direct payment between users. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including applicable consumer rights or liability arising from our own breach of a non-excludable legal duty.

19. Indemnity

To the extent permitted by law, you agree to be responsible for third-party claims and reasonable losses directly arising from your unlawful conduct, infringement of another person's rights, or material breach of these Terms. This clause does not require you to indemnify us for our own negligence, unlawful conduct or breach of a duty that cannot legally be transferred.

20. Force Majeure

We are not responsible for delay or failure to operate the Platform caused by events beyond our reasonable control, such as natural disasters, severe weather, public emergencies, government restrictions, civil disturbance, widespread telecommunications failure or major infrastructure outages. This clause does not affect any non-excludable legal rights.

21. Governing Law and Disputes

These Terms are governed by the laws of India. Disputes concerning use of the Platform may be brought before a competent court or authority having jurisdiction under applicable law. Nothing in this clause limits a consumer's statutory right to approach a competent consumer forum or other authority.

Disputes under a direct service agreement should first be raised between the customer and Professional, without limiting either party's legal rights or remedies.

22. Changes to These Terms

We may revise these Terms from time to time. The updated version will be published on the Platform with a revised date. Where required by law, we will obtain fresh consent or provide notice before material changes take effect.