POLICY
Practical guidance for customers and freelance photography professionals
BookMyFotographer helps customers discover and connect with independent freelance photographers and videographers. This policy explains the recommended booking, confirmation, availability, cancellation and feedback process on the Platform.
BookMyFotographer is a connecting platform. The service agreement, including fees and cancellation consequences, is directly between the customer and the selected Professional.
BookMyFotographer helps customers discover and connect with independent freelance photographers and videographers. This policy explains the recommended booking, confirmation, availability, cancellation and feedback process on the Platform.
BookMyFotographer is a connecting platform. The service agreement, including fees and cancellation consequences, is directly between the customer and the selected Professional.
Customers should review the Professional’s profile, portfolio, service area, indicative pricing, ratings and availability information. A profile or calendar entry is a guide and does not by itself guarantee availability.
Before confirming, discuss and agree directly with the Professional:
A booking should be treated as confirmed only when the customer and Professional have mutually accepted the assignment and agreed its material terms, preferably in writing through a message, email or booking confirmation record by any means.
Customers should retain the Professional’s confirmation and the agreed details. Professionals should ensure that they can fulfil the assignment before accepting it.
All payments are made directly between the customer and Professional; BookMyFotographer does not get involved here. The parties must agree who will receive payment, the amount, due dates, advance, balance, payment method and any refund or cancellation charge. The Professional should provide appropriate acknowledgement for the amounts received.
BookMyFotographer does not collect, hold, transfer, refund or guarantee payments made directly between users and cannot decide a payment dispute arising from their private agreement.
If a customer needs to cancel or reschedule, they should contact the Professional directly as soon as possible and follow the cancellation or rescheduling terms agreed before booking.
The customer should also notify BookMyFotographer by direct phone calling so that the Professional’s availability calendar can be corrected from back-end wherever it is necessary.
Any advance refund, cancellation charge, rescheduling fee or other financial adjustment must be resolved directly between the customer and Professional under their mutual agreement.
If a Professional cannot attend a confirmed assignment, they should inform the customer immediately, explain the situation where appropriate, and discuss any next steps under their agreement.
The Professional should also call BookMyFotographer at [insert official phone number] so that the Platform can update the availability calendar and booking information.
The customer may contact BookMyFotographer to request assistance in finding an alternative Professional. We will make reasonable efforts to help identify an available replacement, but a replacement is not guaranteed, particularly at short notice or during peak dates.
Any refund or other financial settlement remains a matter between the customer and Professional under their direct agreement. BookMyFotographer does not promise to fund a replacement, reimburse a customer or compensate either party for a cancellation.
The Platform may automatically block or mark a Professional as unavailable when a booking is recorded. This is intended to reduce overlapping bookings but is not a substitute for direct confirmation.
Professionals should keep their calendars updated through their profiles. If either party cancels or changes a booking, both parties should notify BookMyFotographer by phone so the calendar can be manually corrected where required.
Until an update is visible, users should confirm availability directly with the Professional. Professionals remain responsible for managing their own schedules and avoiding double bookings.
Any material change to the event date, time, location, duration, scope, deliverables or number of professionals should be discussed and accepted by both parties in writing.
A change may affect the agreed fee or availability. Neither party should assume that a change has been accepted until the other party confirms it.
The customer and Professional should agree in advance how delays, overtime, travel, breaks, additional editing, extra deliverables and delivery extensions will be handled.
If an issue arises on the event day, the parties should communicate promptly and keep a written record of any revised arrangement. BookMyFotographer does not determine the professional fee or the scope of the direct service agreement.
After the assignment, both parties are encouraged to share honest feedback with BookMyFotographer. Customer reviews may contribute to a Professional’s displayed rating, subject to moderation and the Platform’s review standards.
If misconduct, harassment, safety concerns, fraud or another serious incident occurs, report it to [insert support email] or [insert phone number] as soon as possible. We may review the report and take appropriate platform action, but we cannot guarantee that we can resolve every dispute.
If anyone is in immediate danger or a crime may have occurred, contact the appropriate emergency service or law-enforcement authority first.
BookMyFotographer provides the platform through which customers and independent Professionals can find and connect with one another. The actual photography or videography service is provided under a direct agreement between those parties.
We will make reasonable efforts to assist with platform-related communication and, where possible, identify an alternative Professional following a cancellation. We do not guarantee service delivery, a replacement, a refund or a particular dispute outcome.
Nothing in this policy limits any right or remedy that a customer or Professional has under applicable Indian law.
For booking-calendar updates, cancellation notifications, replacement requests or platform assistance, contact:
BookMyFotographer | West Bengal, India
Website: bookmyfotographer.co.in
Email: bookmyfotographer@gmail.com
Phone: +91 9804060342
Grievance contact: Anit Dey, +91 8334934147
BookMyFotographer — Connecting Customers. Empowering Creators.