Privacy Policy

1. Introduction

This Privacy Policy explains how BookMyFotographer ("we", "us" or "our") collects, uses, stores, shares and protects personal information when you visit our website, create an account, submit a profile, request a booking connection or contact us.

BookMyFotographer is a marketplace intended to connect customers with independent freelance photographers and videographers. This Policy applies to information processed by us through our Platform and related communications. A Professional or customer may separately process information under their own privacy practices when they deal directly with one another.

2. Information We May Collect

Depending on how you use the Platform, we may collect the following categories of information:

• Account and contact details: name, email address, phone number, city, general location and login/account details.
• Verification information: information or documents you choose or are required to submit to help verify identity, eligibility or profile authenticity. Avoid collecting more information than is reasonably necessary.
• Professional profile information: portfolio images, biography, experience, services, service area, indicative rates, equipment or other professional details submitted by photographers and videographers.
• Booking and enquiry information: event type, date, time, location, requested services, messages and information needed to connect the parties.
• Feedback and support information: ratings, reviews, complaints, correspondence and supporting information you provide.
• Technical information: device, browser, IP address, access logs, approximate usage information, cookies and similar technologies, depending on the website configuration.

3. Why We Use Personal Information

We use personal information for specific and legitimate platform purposes, including:

• Creating and administering user accounts and profiles.
• Verifying user or Professional information and helping prevent fake, duplicate or fraudulent accounts.
• Helping customers discover and contact suitable Professionals and helping Professionals receive relevant enquiries.
• Managing booking requests, availability information, customer support and platform communications.
• Receiving and reviewing feedback, ratings, complaints and reports of misconduct.
• Maintaining platform security, troubleshooting, improving website performance and understanding usage.
• Complying with applicable legal requirements, responding to lawful requests and establishing or defending legal claims.
• Sending service-related notices and, where permitted and with any required consent, promotional communications.

4. Sharing and Disclosure

We do not sell personal information to third parties. We may share information only where reasonably necessary for the purposes described in this Policy, including:

• With another user: limited contact or booking-related information may be shared when needed to facilitate a connection or booking request. Please do not assume that information submitted to a public profile is confidential.
• With service providers: hosting, website maintenance, email, security, analytics, customer support or verification providers who assist us under appropriate confidentiality and security arrangements.
• With authorities or other parties: where required by law, court order, lawful government request, or where reasonably necessary to protect users, the Platform or legal rights.
• In a business change: in connection with a merger, restructuring, sale or transfer of the business, subject to appropriate safeguards and applicable law.

5. Direct Contact Between Customers and Professionals

BookMyFotographer connects users but does not manage the service contract between a customer and a Professional. Once connected, the parties may exchange contact details and other information directly to arrange the assignment.

Information shared directly between users is no longer controlled solely by BookMyFotographer. Users should share only information needed for the engagement and should take care when sharing sensitive or confidential details.

6. Public Profiles, Portfolios and Reviews

Professional names, profile descriptions, service areas, portfolio materials, ratings and reviews may be visible to visitors if the relevant profile or feature is public. Do not upload personal, confidential or copyrighted material unless you have the necessary rights and intend it to be displayed.

We may moderate content in accordance with our Terms & Conditions. Please contact us if you believe personal information has been published in error or without appropriate permission.

7. Data Security

We take reasonable technical and organisational steps appropriate to the nature of the information we handle to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No website, internet transmission or electronic storage method can be guaranteed to be completely secure. Users should use strong passwords, keep login details confidential and notify us promptly if they suspect account compromise.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including account administration, verification, dispute handling, security, record-keeping and compliance with legal obligations.

Retention periods may vary depending on the type of information, the user’s relationship with us, whether a dispute is pending and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it or de-identify it, subject to lawful retention obligations.

9. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functions, remember preferences, maintain sessions, improve security and understand website usage. The technologies used depend on the website configuration.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality. If we use non-essential analytics or advertising cookies that require consent, we will provide an appropriate choice mechanism.

10. Your Choices and Privacy Rights

Subject to applicable law, you may request access to, correction or updating of personal information associated with your account, request deletion where appropriate, withdraw consent where processing is based on consent, or raise a grievance about our handling of your information.

Some information may need to be retained where required by law or for legitimate security, dispute-resolution or record-keeping purposes. We may need to verify your identity before acting on a request.

To exercise a privacy right, contact us using the details in Section 14. We will handle requests in accordance with applicable Indian data protection law and prescribed timelines.

11. Children’s Information

The Platform is not intended to encourage children to create accounts independently. If a user is under the age at which they can legally provide consent for the relevant processing, a parent or lawful guardian should contact us and provide any required consent. If we become aware that personal information has been collected in violation of applicable law, we will take appropriate steps.

12. Third-Party Websites and Services

The Platform may contain links to third-party websites, social media pages or services. We do not control those services and are not responsible for their privacy practices. Review the privacy policy of each third-party service before providing information to it.

13. Changes to This Privacy Policy

We may update this Policy to reflect changes in our services, technology, legal requirements or data practices. The updated version will be published on our website with a revised date. Where required, we will provide notice or obtain consent for material changes.

14. Contact and Privacy Grievances

For privacy questions, requests or complaints, contact:

BookMyFotographer | West Bengal, India

Website: bookmyfotographer.co.in

Email: bookmyfotographer@gmail.com

Phone: +91 9804060342

Grievance contact: Anit Dey, +91 8334934147

BookMyFotographer — Connecting Customers. Empowering Creators.